International Orders Frequently Asked Questions USA and Canada: +216.939.4206
USA Phone: +001.216.939.4206
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Brazil Phone : +55.(11)3230.9539
Ireland Phone : +353.1443.3715
Mexico Phone : +52.558.421.8266
New Zealand Phone : +64.9889.0408
BACKORDERED / OUT OF STOCK
Sometimes an order that we have
placed on your behalf may be backordered or out of stock. If your entire
order is out-of-stock, your order will be cancelled. Occasionally, part
of an order may be out of stock or backordered by the store. If this is
the case, we will take the action which you requested during checkout.
We are not responsible for delays in your order due to backorder
situations. Shipments will be made when all items in your order have
arrived at our depot. We do not make partial shipments.
California Sales Tax
Some merchants that have a presence
in the state of California may collect CA sales tax in the amount of
9.25% when shipping to our California depot. If California sales tax
applies to your order, it will be included in your order upon checkout.
Even though your order will be shipped outside of the USA, it is shipped
to our California depot first and as such, some stores may charge tax.
Cancellations/Changes to your order
International Checkout provides a
service and is a separate entity from the store. As such, we cannot
accept cancellations or changes to your order once your order has been
placed and we have charged your credit card.
Cookies
'Cookies' are pieces of information
that a web site transfers to your computer's hard disk so that your
computer can be identified when you re-access the site. A cookie can
only be read by the site that places it, so International checkout
cannot track information based on any other cookies in your browser.
From time to time, we may use the cookie feature of web browser
applications which will allow us to store data about your visit. Cookies
help us to provide you with a customized web experience and to learn
which areas of our site are useful and which areas need improvement. We
may also use cookies to provide you with shopping fulfillment services,
including requests for price quotations, purchase instructions, purchase
tracking, and the administration of special promotions. Internet
Explorer uses a separate file for each cookie. Cookies are generally
supported in version 3.0 and newer of Internet Explorer. Most browsers
also allow the option of displaying a warning before accepting a cookie,
or refusing all cookies. Declining cookies while using International
Checkout shopping cart may result in some features not working properly.
Copyright
All contents included on the
International Checkout web site, such as text, graphics, icons, logos,
button icons, images, audio clips, digital downloads, data compilations,
and software, is the property of International Checkout, Inc. or its
content suppliers and protected by United States and International
Copyright Laws. The compilation of all content on this site is the
exclusive property of International Checkout, Inc. and protected by US
and International Copyright Laws. All software used on this site is the
property of International Checkout, Inc. or its software suppliers and
protected by United States and International Copyright Laws. All right,
title, and interest in the web site and services provided therein,
including, but not limited to, all associated market data and
information is owned by International Checkout, Inc., and you acquire no
interest therein. All rights reserved. Any unauthorized use or any
reproduction, modification, or distribution of materials is strictly
prohibited. Trademarks International Checkout and International Checkout
and other marks indicated on the International Checkout web site are
registered trademarks of International Checkout, Inc. All International
Checkout graphics, logos, page headers, button icons, scripts, and
service names are trademarks or trade dress of International Checkout,
Inc. International Checkout trademarks and trade dress may not be used
in connection with any product or service that is not International
Checkout without prior and written consent, in any manner that is likely
to cause confusion among customers, or in any manner that disparages or
discredits International Checkout. All other trademarks or trade dress
not owned by International Checkout that appear on this site are the
property of their respective owners, who may or may not be affiliated
with, connected to, or sponsored by International Checkout.
Currency
Visa, Master Card, and JCB payments
will be processed in your local currency. If your local currency is not
supported, then payment will be processed in US Dollars. All other
payment methods will be processed in US Dollars only.
Disclaimer from Unforeseeable Circumstances
International Checkout is not
responsible or liable, nor shall it be deemed in default of the Terms
and Conditions, for any delay or failure in performance or
non-performance of any aspect of this agreement resulting directly or
indirectly from any accidents, fires, electrical or electronic failures,
equipment failures, shipping delays from either online retailers,
international couriers, or others, acts of God, labor disputes,
governmental orders or regulations, or any other cause beyond the
reasonable control of International Checkout.
Disclaimer of Warranties and Limitation of Liability
This site and/or application is
provided by International Checkout on an 'as is' and 'as available'
basis. International Checkout makes no representations or warranties of
any kind, express or implied, as to the operation of this site and/or
application or the information, content, materials or products included
on this site. You expressly agree that your use of this site and/or
application is at your sole risk. To the full extent permissible by
applicable law, International Checkout disclaims all warranties, Express
or implied, including, but not limited to, implied warranties of
merchantability and fitness for a particular purpose. International
Checkout does not warrant that this site, application, its servers or
e-mail sent from International Checkout are free of viruses or other
harmful components. International Checkout will not be liable for any
damages of any kind arising from the use of this site and/or applicaion,
including, but not limited to, direct, indirect, incidental, punitive
and consequential damages. Certain state laws do no allow limitations on
implied warranties or the exclusion or limitation of certain damages.
If these laws apply to you, some or all of the above disclaimers,
exclusions or limitations may not apply to you and you might have
additional rights.
Domestic Shipping
All orders must be shipped
domestically to our depot from the store. Often, a domestic shipment fee
is charged by the store. If this applies to your order, we will revise
your invoice to add the domestic shipment fee and charge you
accordingly.
Duties and Taxes
For your convenience, International Checkout provides the option to pre-pay Duties and Taxes.*
If
you choose to pre-pay Duties and Taxes, you may avoid customs delays
and we guarantee that you will not be asked to pay anything when your
order arrives.
If you do not choose to pre-pay Duties and Taxes,
you will be responsible for Duties, Taxes, and any related charges when
your order arrives in your country.
*Duties and Taxes are calculated and charged by customs in your country.
Fraud Reporting
In the event of any investigation of
unlawful activities by local, state, national and/or international
authorities, International Checkout reserves the right to disclose
personal information as required. Any party or individual conducting
unlawful activities on International Checkout will be reported to the
proper authorities, including disclosure of personal information
relating to any investigation of said activities.
Insurance
All orders are insured against loss
or damage. The cost of this insurance is included in your International
Checkout shipping and handling fee.
International Shipping Transit Times
International Checkout will get your items to your doorstep as quickly as possible.
STANDARD SHIPPING arrives to your address in approximately 8-20 business days.
PRIORITY SHIPPING arrives to your address in approximately 4-10 business days.
TRANSIT TIMES are estimated and are not guaranteed. We are not responsible for delays by customs or by the store.
Links To Other Sites
International Checkout may offer
links to other independent third party web sites. Please note that when
you enter those web sites using our links, International Checkout bears
no liability for the contents thereof.
Miscellaneous
This agreement will be governed by
the laws of the United States and the state of California, without
reference to rules governing choice of laws. Any action relating to this
agreement must be brought in the federal or state courts located in Los
Angeles, California, and each party irrevocably consents to the
jurisdiction of such courts. Neither party may assign this agreement, by
operation of law or otherwise, without the prior written consent of the
other party. Subject to that restriction, this agreement will be
binding on, inure to the benefit of, and enforceable against the parties
and their respective successors and assigns. A failure by either party
to enforce the strict performance of any provision of this agreement
will not constitute a waiver of said party's right to subsequently
enforce such provision or any other provision of this agreement.
Modifications
International Checkout may modify any
aspect of this agreement at any time at its sole discretion without
prior notice. Any modification to the Terms and Conditions shall be
effective immediately once posted on the web site. Check the web site
regularly if you are interested in reviewing any changes. Your use of
the web site and the International Checkout service after modifications
have been posted constitutes your acknowledgment of such modifications
and your agreement to be bound by the terms and conditions of these
changes.
Multiple Store Orders
When ordering from more than 2 stores, an additional handling fee of $7.50 per store will be applied to each additional store.
Payment
Payment options include credit card,
PayPal or bank transfer via our secure website. To minimize the risks
associated with card-not-present transactions, our Verification Team may
require its users to: o Present copies of the original credit card,
photo ID and credit card statement including billing address. o Provide a
confirmed account and/or address for PayPal.
Price Quotes
We strive to provide an accurate
price quote up-front so that you can make informed choices. All quotes
are provided in USD (United States Dollars). The total provided upon
checkout includes your selected products and International Shipping and
Handling. You have the option to pre-pay Duties and Taxes by checking
the appropriate box upon checkout. If you do not select this option, you
are responsible for duties and taxes, payable when your order arrives
in your country. For your convenience, International Checkout provides
the calculated exchange rates from previous day business closing to
calculate quote in local currency. We do not guarantee quotes in local
currency. If California Sales Tax and/or Domestic Shipping Fees apply to
your order, they will be added by our Sales Team and you will be
charged accordingly. You will receive a copy of your revised order.
Occasionally, there are situations out of our control such as, but not
limited to, out-of-stock items, product price increase, additional
international shipping fees due to the size and weight of your items and
local customs and import limitations. If such an exception occurs, you
will be contacted by our Customer Service Team. International Checkout
reserves the right to cancel any order, with or without cause. There may
be additional charges involved in your transaction that your local
credit card or bank will charge you, although these charges are usually
minimal.
Restricted Products and Merchants
Rarely, an item is restricted from
International shipment. If this is the case you will be notified and
your order will be cancelled. You are responsible for all expenses
related to any and all items which are restricted from delivery to your
country due to your country's customs or laws. International Checkout
reserves the right to refuse fulfillment of any product, based solely on
its own discretion and in accordance to any and all US and
international laws. This right shall exist at all times, even after an
order confirmation has been placed.
Refused Shipments / Delivery Failure
You will be held liable for return
shipping (if applicable), duties and taxes (if incurred), and for all
other associated fees when any of the following circumstances occur.
Your package will be abandoned and you will be billed for any additional
fees. Absolutely no refunds will be issued.
- You refuse delivery of your parcel for any reason.
-
The carrier makes 3 unsuccessful attempts to deliver your parcel to
your address because you are not at home and/or do not pay duties and
taxes.
- You provided an invalid address.
- Your parcel is returned by customs because your merchandise is restricted from import into your country.
- You refuse to pay duties and taxes.
Returns and Exchanges
INSTRUCTIONS:
To Request your return or exchange, please log into your account here
and click the 'request return or exchange' option. Then, select the
'request return or exchange' option for the particular order under the
RMA section and complete the form. Please read the RMA terms and
conditions. You will be required to agree to them prior to submitting
your request. Once submitted, you will be notified whether your RMA has
been approved within 3 business days.
Terms and Conditions:
Returns/Exchanges
will not be accepted unless your request is received within 7 business
days of receipt of your order, and must be pre-authorized by
International Checkout. You will receive detailed return instructions
and a Return Authorization Number when your Return/Exchange is approved.
Do not contact the store directly. They cannot process your return.
All
orders are subject to the return policy of the online store where your
items were purchased. Many stores have restricted time limits for
returns, or may not accept returns or exchanges at all.
Therefore,
your order may not be eligible for return or exchange. In addition, any
delays by the shipping carrier, customs, or any other cause may affect
your order's eligibility for return. Due to the time sensitive nature of
returns/exchanges, we recommend that you contact International Checkout
immediately with your request for a Return Authorization. This policy
applies to Returns, Exchanges, and Defective Merchandise.
Merchandise
must be in new condition with tags attached and must be accompanied by
the original International Checkout receipt or invoice.
All
returns must be sent insured via registered mail, or any other delivery
service that can track a package and requires a signature upon delivery.
Due to the time sensitive nature of the store's return policies,
expedited/express shipping may be required.
REFUND:
If you request a refund, you will be refunded for the merchandise
purchase price, minus shipping cost of the merchandise back to the store
we
purchased it from on your behalf, and any return or restocking fees
that are charged by the store which you purchased from. Our assistance
in this
matter is FREE! Your refund will not be issued until the Return is
accepted and refunded by the store.
EXCHANGE:
If you request an exchange, you will pay for all shipping fees
including domestic shipping to and from the store. Our assistance in
this
matter is FREE! We will bill you via your original payment method for
any additional charges incurred.
Shipping and Handling Fee
Our shipping and handling fees are
combined on your order and are automatically calculated by our system
depending on the total amount we spend on your behalf and how many items
are in your order. Prices vary per store and per country. Shipping and
Handling fees are calculated upon checkout. Your total, including
shipping and handling, will be provided before you submit your order.
Occasionally, there are situations out of our control such as, but not
limited to, out-of-stock items, product price increase, additional
international shipping fees due to the size and weight of your items and
local customs and import limitations. If such an exception occurs, you
will be contacted by our Customer Service Team.
Your Account
If you use this site, you are
responsible for maintaining the confidentiality of your account and
password and for restricting access to your computer, and you agree to
accept responsibility for all activities that occur under your account
or password. International Checkout reserves the right to refuse
service, terminate accounts, remove or edit content, or cancel orders at
their sole discretion.
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