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Ordering Information |
| Warranties All products offered on ViveDecor.com websites are brand-new and backed by the applicable manufacturers' warranties. The default warranty or length of time the warranty is applicable varies from company to company: products are supported in accordance with the terms and conditions of each individual manufacturer. This information is usually provided as part of individual product descriptions. For any questions regarding warranties, please contact Customer Service. How Do I Place An Order? We offer a variety of ways to place an order: Order online - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! To keep your information safe and secure, we use GeoTrust SSL and ScanAlert/Hacker Safe, 128-bit SSL which is the highest encryption protection commercially available. Call us - Our dedicated sales and service team is ready to place your order over the phone. If you prefer talking to a person when placing an order, ViveDecor gives you the option of ordering by phone. Our Customer Service Representatives are available at 216-939-4206 from 10:00 a.m. to 6:00 p.m. EST on weekdays. What Are My Payment Options? Credit Cards We accept American Express, Discover, MasterCard and Visa. Google Checkout - With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and shipping in one place. You can keep your email address confidential, and easily turn off unwanted emails from stores where you use Google Checkout. Wire Transfer For larger orders we may be able to accept Wire Transfer payment. Please contact our customer service line for more information on this service. Please note: Orders placed with other payment types including Google Checkout, Paypal, and other payment processors except major credit cards will be processed immediately. Credit Card payments for larger orders may require confirmation that the shipping address is a verified address with the card holder. Order Confirmation After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This confirmation will include both an invoice for record of payment and your ViveDecor Order Number. This email is your receipt – if by chance you lose it, please let us know and we will be happy to provide a copy. Please review it upon receipt to check for any unwanted errors – catching them early is key. If you do not receive an "Order Confirmation" email from us, please contact us to resolve the issue. Be sure to include your account email address and order number – if you have not received it, there may be an error in your email address within our accounts. We will provide a new confirmation on the spot. Sales Tax ViveDecor does not charge Sales Tax within the USA, except within the state of Ohio. Using Promotional Codes Join our email list! By doing so you will receive all of our Promotional Codes, these codes can give you discounts on specific items, or significant discounts on any item you choose. These codes can be applied during the checkout process for big savings. Free Shipping - Limited Time Office Free shipping only applies to orders above $50.00 and that are shipped to the 48 continental states. Orders below $50.00 will receive a flat rate shipping fee during checkout. We do offer shipping to Alaska and Hawaii for an additional fee, please contact us to obtain a shipping quote. How Will My Order Ship? We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of three different shipping methods: Ground Shipping, Back of Truck or also known as LTL Freight. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service.Please note certain manufacturers such as Abbyson Living do take longer than standard and lead times may range up to 4-6 weeks. Please contact us to clarify on lead times of certain products. ViveDecor is a drop-ship company, and as such different items you purchase may be shipped from different locations. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once. If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you. Call us at 216-939-4206 Ground Shipping (1-7 Business Days) Smaller products will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days (not including pre-ship time) for any destination in the contiguous United States. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Friday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box. If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file. Please note that if you purchase multiple Ground Shipping items, they may be shipped via Truck Freight instead at the discretion of the manufacturer. Delivery to a business address (1-7 Business Days) For ground shipments (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package. Truck Freight (LTL Freight Truck) (1-7 Business Days) If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called 'back of truck'. Truck freight shipments usually take between 1-7 business days in transit to arrive (excluding pre-ship time). The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a storage charge for this service. After this time, the order will be returned to the manufacturer for credit under our Standard Return Policy. After the product is delivered to the shipping address, it is the customer's responsibility to unload it from the back of the truck. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. For an additional fee, the carrier can use a liftgate to remove the items from the truck for you. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a storage charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.
3-Day Express If you select 3-Day Express delivery, your order will be delivered within three (3) full business days (not including pre-ship time). The day of shipment is not included in this time. Please note that this does not include weekends or certain holidays. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box. 2-Day Express If you select 2-Day Express delivery, your order will be delivered within 2 full business days (not including pre-ship time)*. The day of shipment is not included in this time. Please note that this does not include weekends or certain holidays. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box. Standard Overnight If you select Standard Overnight delivery, your order will be delivered by the end of the following business day (not including pre-ship time)*. Please note that this does not include weekends or certain holidays. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box. |
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