Dimplex North America Limited is the world leader in electric heating, offering a wide
range of residential, commercial and industrial products. The company’s
commitment to innovation has fostered outstanding product development
and design excellence.
Dimplex North America Limited is a member of the Glen Dimplex
Group of companies of Dublin, Ireland. The Glen Dimplex Group employs
over 8,500 people worldwide with sales in excess of $3.0 billion.
In 1991, Dimplex North America entered the North American market
by acquiring several leading electric heating brands – Electromode,
Sentinel, Chromalox and Westcan.
New product development has long been a hallmark of Dimplex North
America. Recent innovations include: the patented electric flame
technology - the company made history in the fireplace industry when it
developed and produced the first electric fireplace with a truly
realistic “wood burning’ flame effect in 1995. The company has since
been granted 30 patents covering various areas of electric flame
technology and others are pending.
Stoves, fireplaces and specialty fireplaces are sold throughout
North America under the Dimplex®, Symphony® and electraflame® brand
names for consumers and under OptiFlame® for builders.
Dimplex North America is headquartered in a newly expanded 200,000
square foot manufacturing and distribution facility located in
Cambridge, Ontario. To service the company's customer base throughout
the United States Dimplex operates a 130,000 square foot distribution
facility located in Indianapolis, Indiana and a 15,000 square foot
warehouse in Vancouver, Washington.
We know that once you have placed an order with us, you want to receive it as
quickly as possible, so we use the best delivery companies in North America. When shipping your order, we will use one of three different shipping methods: Ground Shipping (UPS or FedEx), Back of Truck or also known as LTL Freight. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service.
Items that are less in weight of 150 lbs will be shipped common carrier (UPS or FedEx). These orders are usually shipped within 1-3 business days and arrive within 3-5 business days. Once your order is shipped, you will be notified via email with tracking.
Larger products such as sofa beds are shipped LTL. LTL orders ship within 3-5 business days as we prepare them for safe transit by palatalizing. We will provide tracking via email once your order is shipped and the carrier will call to schedule a delivery date and time.Please visit our shipping policy page for full details.
Bought something that's just not right? Not to worry-it's easy to return
products with our 30 day return policy!
We are committed on providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in each product we sell. Each member of our team is empowered to make your experience a positive one.
If for any reason you are not satisfied with your product, please contact us and we will provide you an RA (Return Authorization) number and instructions on how to return your order. Once the product arrives as our facility, it will be inspected and order sent to accounting for credit. Please visit our return policy page for full details.